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Orion Powersports & Offroad

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FAQ

Warning!! This dirt bike is a motorized vehicle. Use of this dirt bike by untrained riders may result in injury. This model is suitable only for day time use on a closed track. Make reasonable demands on your dirt bike. These dirt bikes were not designed for high impact tricks or stunts. Damage caused by misuse of this vehicle such as driving on public roads, off road use, stunt driving, modification, over-use, and neglect, is not covered by our warranty. Proper maintenance of this product is essential to trouble free operation. Please use caution when riding any motorized vehicle. Always were a helmet. Orion Powersports is not responsible for any injury in relation in to this product. Your purchase constitutes your relinquishment of legal action of any kind against Orion Powersports or any of its affiliates.

Disclaimer: Legal status of products:

  • It is the responsibility of the buyer to ascertain and obey all applicable local, state, and federal laws with regard to the possession and or use of any item on our website. Consult local, state and federal laws before ordering.

  • Orion Powersports having no control over the proper use of any product once in the buyers possession assumes no liability associated with their use. Under no circumstances, are we liable for any loss, damage, or expense of any kind arising from the use, or misuse of these products, for any particular task.

  • Your purchase of any of our products on the web constitutes acceptance with this policy

 

 

ORDERING

What kind of warranty do I have?

Is there a refund/return policy?

What kind of payment do you accept?

Is my credit card information safe when ordering?

Do you offer bulk rate discounts?

Do you guarantee color choices?


CANCELLATION POLICY

Can I cancel my order?


Cancellation fee?

SHIPPING

When will you ship my order(s)?

Do you ship on weekends or holidays?

How do you ship and how long will it take to ship my order?

Can I ship to an alternative address?

How much is the shipping cost within the continental USA (parts & pit bikes)?

Do you ship to outside of the USA?

What do I do if my shipment is damaged upon arrival?

WARRANTY / RETURNS / EXCHANGES

Can I return or exchange an item? And how?

What kind of warranty do I have?

Disclaimer: Legal status of products:
 

MAINTENANCE

Can I get parts?

How do I work on my bike?

Do your bikes require assembly?


 


ORDERING



What kind of payment do you accept?

We accept the following forms of payment for all online purchases: Visa, MasterCard, & Discover.
Your order will not be processed if the credit card you entered is declined or unauthorized.
We also accept money orders, cashiers checks or cash wires. These payments are also eligible for a discount. In those cases we will ship the product once the payment is received. When you send a check the order will be processed once the check is cleared. Please contact us first if you are using this payment method.

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Is my credit card information safe when ordering from Orion Powersports?

Yes! Keeping your personal information secure is our top priority. We use a 256 bit encrypted system protected by an SSL to receive orders. We will never sale, rent, or lease your personal information, including your email address, to anyone for any reason. We will also ask you to confirm your shipping address just to make sure we get your order right the first time.


Do you offer bulk rate discounts?

Yes, we do. If you plan to purchase 2 or more, contact us at 817-573-3953 or email us at info@orionpowersports.com and we will give you a bulk rate or multi bike discount discount. Please include what model you are interested in and the quantity.

Do you guarantee color choices?

Colors are not guaranteed; we try our best to match your requested color. However, color is based on stock availability. If we cannot accommodate your color choice, we will send what is available at the time. We recommend that you choose 2 color choices when ordering.


CANCELLATION POLICY

Can I cancel my order?


You can cancel your part or bike order but you will be subject to the following fees.

Cancellation fees?

Cancellation of a pit bike order: Becasue we process and ship bike orders quickly you have 48 hours from the time you order to cancel your bike order. After that you will be subjected to the return policy. Cancellation/Admin. fee is 20% of the invoice total. We do not accept cancellation of order(s) because of color availability or model upgrades (bike models are subject to change). We do not allow cancellation of Stock/Mod, Special Edition pit bikes, Pro/Race Ready pit bikes or bikes that have have custom modifications. We do not allow cancellations due to back ordered models. Most back ordered models are restocked regularly unless there are extenuating circumstances (act of nature, regulatory issues, etc). There is no cancellations due to shipping damage. There is no cancellations of order if we are holding your bike for delayed shipping. Canceling a bike order due to not confirming your sales receipt/credit card receipt will result in a 20% restock fee. 

Cancellation of a part order: Because we process and ship part orders quickly you have 24 hours from the time you order to cancel your part order. After that you will be subjected to the return policy. Cancellation/Admin. fee is 20% of the invoice total. If before the 24 hour time frame it will be 5% cancellation fee. We do not allow cancellations due to back ordered parts. We do not allow cancellation of custom or special order parts. Most parts are in stock and available but because of manufacturing and supply issues with certain parts/brands, occasionally an item might be back ordered. Such items usually restock within 2 weeks or less.

If you refuse delivery of any items after they ship you will also be responsible for all shipping cost associated with your purchase and the restock fee. There are no refunds for any cost associated with labor or service charges.



SHIPPING

When will you ship my order(s)?

We will ship your order within 24-48 hours after your payment and conformation is received. Orders received on weekends and holidays will be processed on the next business day.

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Do you ship on weekends or holidays?

We ship daily, Monday through Friday.

How do you ship and how long will it take to ship my order?

All of our pit bikes go thru a double inspection process before they are shipped to ensure they are not damaged.
All bikes are shipped thru truck freight. We have shipping agreements with over 15 different providers. This means we can pick and choose the safest carrier and fastest carrier depending on where we are shipping your bike. While it is not common, damage can happen to bikes while in transit. All freight is insured so you don't have to worry and we will help you resolve any issue with respect to damage of your items if this happens. Normal delivery time is 4-8 business days in transit but some outlying areas can take longer. Outlying areas might also be subject to an extra shipping fee. Shipments come from our warehouses in Texas and California so depending on where you live, will determine the exact shipment time. Shipping times are estimations and not guaranteed. Customer is responsible for providing accurate contact information so the shipping company can contact for delivery. Customer is responsible for all cost associated with returns if the shipping company can not contact you due to wrong contact #'s, changed contact #'s, disconnected contact #'s or not returning voicemail's or emails.

90% of our parts are shipped thru US Postal Priority 2-3 day. The rest are shipped thru Fedex & UPS and take on average 4-6 business days.

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Can I ship to an alternative address?

Yes, we do allow you to ship to an alternative address as long as it follows our delivery address guidelines below. You can enter in a different address when you checkout. We do not deliver bikes to PO Box addresses.

How much is the shipping cost within the continental USA states (parts & pit bikes)?

On Pit Bikes, ATVs, UTVs, Dirt Bikes, Scooters, etc, the shipping cost will be determined by where we ship to, what model you order and the quantity. All parts, except heavy or larger items (engines, windshields, etc) are all free shipping. Any part that will incur extra shipping charges will be noted on the products page. You can add any item(s) to your cart and estimate your shipping cost by adding your state and zip code. You can also call us for a shipping quote. All products are shipped by GROUND or Ground Freight transportation. If you prefer your own shipping method please contact us. If you need international shipping please contact us. Customer is responsible for providing accurate contact information so the shipping company can contact for delivery. Customer responsible for all cost associated with returns if the shipping company can not contact you due to wrong contact #'s, changed contact #'s, disconnected contact #'s or not returning voicemail's or emails.
Shipping cost can change at any time without notice and some orders may be subject to additional fees depending on where you live. Some parts of California, Oregon, Washington, Montana and New York City/State and other outlying areas can incur an extended delivery fee of $25 to $55 depending on exactly where you live. If you are unsure please, you can add items to your shopping cart and get an estimate on shipping before you checkout or email us your zip code and we can confirm if your area will incur extra fees.


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Do you ship outside of the USA?
Yes we do.

Shipping cost will depend on your specific address. Outlying or remote address may be more. You will be responsible for any Taxes, Duty's, Fee's, etc.  

For shipping outside of the lower 48 US States please contact our sales department at 817-573-3953. You can also email your address to us and we will quote you a shipping rate.

We can ship parts outside of the USA but please email or call for a rate.


What do I do if my shipment is damaged upon arrival?

Be sure to fully inspect the shipment when it arrives (even if the driver has to wait). The driver cannot leave without your signature and approval. This means you will need to remove any plastic wrap or box material and inspect the bike. If there is any damage or missing pieces, notify the driver of the damage or missing pieces and mark the Bill of Lading or the Receiving document as "Damaged" or "Missing Parts" or both. Bikes that are shipped fully assembled will come on a pallet, standing upright., wrapped in cardboard and plastic. Bikes that are shipped un-assembled will come compressed in a metal frame crate, wrapped in cardboard and plastic. We are not responsible for damaged or missing items that you do not signed for as "damaged". We do not refund purchases because of damaged items. If your bike is damaged, you will not receive a replacement bike until the claim is approved by the shipping company. If you received a damaged item please contact customer support immediately at info@orionpowersports.com or call 817-573-3953.


Can I exchange an item?

Customer must notify us within 48 hours of arrival date if you would like to exchange. We will exchange only if the returned product is in brand new, un-used and in resellable condition. Unless the bike was purchased directly from Orion Powewrsports we are not responsible for products or parts not fitting your particular model and exchanges will be subject to a 20% restocking fee.
You have thirty (30) days to return parts, see parts return section below for details. No returns will be accepted without prior authorization from Orion Powersports.
We do not accept unauthorized packages. We recommend that you use a signature confirmation when you return items. We reserve the right to refuse any returns.
We are not responsible for shipping cost associated with returned item(s). We do not exchange or return product due to shipping damage. There is no exchange on stock/mod bikes or race bikes.

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What warranty do I have on a bike I buy?

Orion Powersports hereby warrants that new Pit Bikes/Dirt Bikes purchased from Orion Powersports in the continental United States will be free from defects in material and workmanship for the period of time stated herein, subject to certain stated limitations.

THE PERIOD OF WARRANTY for the Orion, Apollo & SSR 70cc to 140cc Pit Bikes, Dirt Bikes & ATV's, the warranty shall be 12 (twelve) months from the date of purchase. For the Apollo 250cc dirt bikes, SSR 170cc pit bikes, Kids Mini UTVs, Orion & SSR on road bikes, the warranty is 6 (six) months (3 months on electrical components) from date of purchase. For all electric ATV/pit bike , XBR-150, X-Cart 200cc go cart, Orion 50cc & SSR 50cc pit bikes, the warranty period is for 30 days on electrical components and 3 months on applicable items from the date of purchase. We do not cover motor damage from not mixing gas properly on 2 sroke engines. Any Orion, Apollo & SSR pit bike/dirt bike that has had engine modification form Orion Powersports will be subject to a 30 day warranty on the motor, one (1) year structural warranty and/or lifetime frame warranty as it applies to that model (see models that include the lifetime frame warranty below).

 

All New SSR Electric Bicycles:

 

     - 24 Months Limited Frame Warranty (Parts Only)

 

     - 12 Months Limited Components Warranty (Parts Only)

 

     - 12 Months Limited Battery Warranty

 

     (Please refer to SSR Electric Bicycles Factory Limited Warranty Guide for details)

 

The following models have a "lifetime warranty" against manufacturers defects on the frame itself, not related to suspension: OPBS X, XG, X3R-125, X3R-125 Stock/Mod, X5R-125, X5R-125 Stock/Mod and 31-250. Warranty not available or implied on modified or upgraded motors or parts.

DURING THE PERIOD OF WARRANTY Orion Powersports will free of charge, replace any part adjudged defective by Orion Powersports due to faulty workmanship or material from the factory. Parts used in warranty repairs will be warranted for the balance of the product’s warranty period. All parts replaced under warranty become property of Orion Powersports. Replacement part(s) are on a trade basis only and customer is responsible for shipping original, damaged part(s) & new parts to and from our location. If warranty is approved, we DO NOT ship out replacement parts until original, damaged part(s) is received. If warranty is denied, customer is responsible for all shipping charges incurred to return those parts if requested back by customer.

GENERAL EXCLUSIONS from this warranty shall include any failures caused by:

  1.      Competition, racing or track use.
  2.      Installation of parts or accessories that are not qualitatively equivalent to genuine parts from Orion Pit Bike Sales.
  3.      Installation of major components (suspension, wheels, motors or any related components) that are not bought directly from Orion Powersports
  4.      Abnormal strain, neglect or abuse.
  5.      Lack of proper maintenance.
  6.      Accident or collision damage.
  7.      Modification of original parts.
  8.      Outside repair or attempt to repair.
  9.      Damage due to improper transportation.

SPECIFIC EXCLUSIONS from this warranty shall include parts replaced due to normal wear or routine maintenance; such as spark plugs, oil, oil filter, air filter, cables, hoses, nuts, bolts, shocks, forks, brake shoes, batteries, sprockets, chains, belts, tires, spokes, tubes, etc.

THE CUSTOMER’S RESPONSIBILITY under this warranty shall be to:

  1.      Operate and maintain the Dirt Bike as specified in the appropriate owner’s manual or by the dealer. For more information of maintenance, please refer to your dealer.
  2.      Give notice to Orion Powersports of any and all apparent defects within 4 days after discovery, and make the machine available at that time for inspection and repairs at such dealer’s place of business. We require that all parts be shipped back assembled unless otherwise instructed.
  3.     Be prepared to provide digital photos of any defective parts.

All bike warranties are transferable. They must be transferred during the original warranty period from Orion Powersports. Warranties cannot be transferred after the expiration of the original warranty. 
There is a one-time $49 warranty transfer fee to continue the bike warranty with the new owner if you sell your bike. The warranty shall remain in effect for the remainder of time of when the original warranty started and no longer. Upon transfer of warranty, the new owner may be asked to provide an inspection, pictures of the model, VIN #, title, etc. Original owner of vehicle must be on record as purchaser of the model.
Lifetime frame warranty is non-transferable.

Please contact us to transfer a warranty.

ORION PIT BIKE SALES MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE OBLIGATIONS AND TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY DISCLAIMED BY ORION PIT BIKE SALES AND EXCLUDED FROM THIS WARRANTY. LEMON LAW PROTECTION IS ALSO AVAILABLE TO TEXAS RESIDENTS ONLY. DETAILS HERE:
orionpowersports.com/txll/



Disclaimer: Legal status of products:

  • It is the responsibility of the buyer to ascertain and obey all applicable local, state, and federal laws with regard to the possession and or use of any item on our website and auctions. Consult local, state and federal laws before ordering.
  • Orion Powersports having no control over the proper use of any product once in the buyers possession assumes no liability associated with their use. Under no circumstances, are we liable for any loss, damage, or expense of any kind arising from the use, or misuse of these products, for any particular task.
  • Your purchase of any of our products on the web constitutes acceptance with this policy


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Can I get parts?

Yes. Parts for bikes are available. You can order them directly from us. If you don't see your parts online please email or call us prices and availability. If you order parts online and do not provide a year model, when asked, we will automatically default to the current year model.


How do I work on my bike?

We recommend you find a local motorcycle mechanic for service on your bike. We have even found that a lot of lawn equipment mechanics can fix things on our bikes because they have similar 4 stroke motors. If you are having problems finding a mechanic, email us and we will try to help you as much as possible. We also provide free phone tech support during normal business hours. You can also refer to our tech support section.


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Do your bikes require assembly?

They arrive at your door 95% assembled. Some minor adjustments will be necessary, but the process is not complicated and should take no more than 30 minutes. You can refer to our tech suport section for full details.

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Is there a refund policy?

Return/Refund of a bike order:  If you are not completely satisfied with your pit bike purchase you can return it and we will refund you the purchase price minus a 20% restock fee. Returns are not allowed on units that have been uncrated and assembled. You have ten (10) days to return the bike for a refund. We will not accept any bike return after ten (10) days.

Return/Refund of a part order:  If you are not completely satisfied with your part purchase or your part is defective form the manufacturer you can return it and we will refund you the purchase price minus a 20% restock fee. You have thirty (30) days to return parts. We will not accept part returns after thirty (30) days. Parts must be in new, unused and resellable condition. We are not responsible for any parts not fitting your particular model. We will not return parts if you ordered the wrong parts. We no longer allow OEM parts returns unless you purchased your bike directly from us. There is no returns on special order, custom parts, electronic parts or tubes. All returns have to be pre authorized before you return them. Packages that are received without an authorization will not be accepted by Orion Powersports.

Product must be in original packaging, un-used, brand new condition and must be resalable. We do not accept returns because of color availability or model upgrades (bike models are subject to change). We do not accept returns on custom bikes. Any damage incurred during shipping or otherwise the product back will be your responsibility. We do not refund or exchange due to shipping damages. All shipments are insured and will be covered if damaged. If you refuse delivery of any items after they ship you will be responsible for all  shipping cost associated with the return shipping of your product. There are no refunds for any cost associated with labor or service charges. Refunds due to return could also be subject to any special/abnormal fees associated with shipping if applicable. (i.e. lift gate service, inside delivery, etc.)

 

If you need to return an item please contact us and we can also assist you in shipping the product back and discounted shipping costs.

OUR COMMITMENT TO YOU IS THAT YOU WILL BE TAKEN CARE OF AND HAVE A GREAT ONLINE EXPERIENCE!