Warning!! Dirt bikes, street bikes, ATV's and go karts are motorized vehicles. Use of these units by untrained riders may result in injury. Units are suitable only for day time use on a closed tracks, except for street legal versions. Make reasonable demands on your bike. These units were not designed for high impact tricks or stunts. Damage caused by misuse of off road specific units such as driving on public roads,extreme off road use, stunt driving, modification, over-use, and neglect, is not covered by our warranty. Proper maintenance of this product is essential to trouble free operation. Please use caution when riding any motorized vehicle. Always were a helmet. Orion Powersports is not responsible for any injury in relation in to this product. Your purchase constitutes your relinquishment of legal action of any kind against Orion Powersports or any of its affiliates.
Disclaimer: Legal status of products:
Is there a refund/return policy?
Colors are not guaranteed but we try our best to match your requested color. However, color is based on stock availability. If we cannot accommodate your color choice, we will send what is available at the time. We recommend that you choose 2 color choices when ordering. When choosing colors, the 1st color choice is your preferred choice and the backup color choice is what you would prefer in case the 1st is not available. If you choose the same color on both, this does not mean you will receive that color and we will automatically choose a second color option for you if the 1st is unavailable. In most cases, the color would be the plastic body pieces on the bike (i.e. side shrouds, fenders, etc). Bike graphics, stickers, design, dimensions, weight, etc that are shown in pictures are subject to change at any time, including the design, color, number of stickers and location of such. Unless specified in the bike description, most graphics kits do not come with numbers.
Cancellation of a pit bike order: Because we process and ship bike orders quickly you have 24 hours from the time you order to cancel your bike order. Because Paypal & our other merchant processors do not refund us the transaction fee, If you cancel a bike order within the first 24 hours, there will be a 3% cancellation fee. We do not accept cancellation of order(s) because of color availability or model upgrades (bike models are subject to change). We do not allow cancellation of Pro Prep, Stock/Mod, Special Edition pit bikes, Pro/Race Ready pit bikes or bikes that have have custom modifications. We do not allow cancellations due to back ordered models. Most back ordered models are restocked regularly unless there are extenuating circumstances (act of nature, regulatory issues, etc). There are no cancellations due to shipping damage. There is no cancellations of order if we are holding your bike for delayed shipping. Canceling a bike order due to not confirming your sales receipt/credit card receipt will result in a 20% restock fee.
Cancellation of a part order: Because we process and ship part orders quickly you have 24 hours from the time you order to cancel your part order. If you cancel a part order within the first 24 hours there will be a 3.5% cancellation fee. After that you will be subjected to the return policy. Cancellation/Admin. fee is 25% of the invoice total after 24 hours. We do not allow cancellations due to back ordered parts. We do not allow cancellation of custom or special order parts. Most parts are in stock and available but because of manufacturing and supply issues with certain parts/brands, occasionally an item might be back ordered. Such items usually restock within 2 weeks or less.
If you refuse delivery of any items after they ship you will also be responsible for all shipping cost associated with your purchase and the restock fee. There are no refunds for any cost associated with labor or service charges.
*COVID-19 UPDATE: Please allow a few extra days for shipping and delivery to some areas.
SSR Bikes take 5-7 business days to prep for shipping and ship.
All other bikes:
Un-assembled bikes ships within 1-2 business days after processing.
Assembled bikes takes 4-6 business days to prepare and ship.
Pro Prep Service bikes take an additional 5-7 business days to prep and ship.
The Works Prep Serivce bikes take an additonal 7-10 business days to prep and ship.
All of these dates are estimates and a guideline to use for estimating when the bike will be shipped. shipping times will vary based on your location. Once your order status shows shipped use that tracking number to get a more accurate delivery date. The shipping company will call you to set up the actual delivery. All bikes are shipped with a FREIGHT trucking company.
Please add 5 busninss days to the above for all SSR bike orders.
We will update your online account on your order status. See below for status definitions
RUSH SHIPPING: Rush shipping orders will be priority shipped thru our freight carriers. These are generally 2-4 business day shipments. We are not responsible for weather delays and natural disasters. We are not responsible for delays due to your address being in an outlying or rural area. If you choose rush shipping and do not recieve your bike in the alloted timeframe, we will pro rate this service per day and refund the extra charge.
Most part orders ship within 1-3 business days but there are some specialty, non OEM parts that we offer that could take an extra 1-2 business days to ship. Orders received on weekends and holidays will be processed on the next business day.
ALL SSR PART ORDER SHIP FROM THE SSR WAREHOUSE IN CALIFORNIA TO OUR LOCATION IN TEXAS AND THEN SHIP TO YOU. PLEASE ALLOW AN ADDITONAL 10-14 BUSINESS DAYS TO SHIP THESE PARTS.
ALL APOLLO PART ORDERS ARE DELAYED AS THEY ARE STILL OPERATING WITH LIMITED STAFF. PLEASE ALLOW AN EXTRA 10-14 BUSINESS DAYS.
We will update your online account on your order status.
Account Status definitions for bikes and part orders:
"Processing" = We are processing your order
All of our pit bikes go thru a double inspection process before they are shipped to ensure they are not damaged.
Rush shipping on Bikes:
Rush shipping orders will be priority shipped thru our freight carriers. These are generally 2-4 business day shipments. We are not responsible for weather delays and natural disasters. We are not responsible for delays due to your address being in an outlying or rural area. If you choose rush shipping and do not recieve your bike in the alloted timeframe, we will pro rate this service per day and refund the extra charge.
90% of our parts are shipped thru US Postal Priority 2-4 business day. The rest are shipped thru Fedex & UPS and take on average 4-8 business days to arrive, after they ship. There is no rush shipping on parts at this time.
Yes we do.
Shipping cost will depend on your specific address. Outlying or remote address may be more. You will be responsible for any Taxes, Duty's, Fee's, etc.
We can ship parts outside of the USA but please email or call for a rate.
What warranty do I have on a bike I buy?
Orion Powersports hereby warrants that new bikes purchased from Orion Powersports in the continental United States will be free from defects in material and workmanship for the period of time stated herein, subject to certain stated limitations.
THE PERIOD OF WARRANTY
Non Assembled bikes:
For all electric ATV/pit bike ,Go Karts, 50cc 2 stroke pit bikes, assembled or non assembled, the warranty period is 3 months on applicable items (30 days on electrical components) from the date of purchase.
We do not cover motor damage from not mixing gas properly on 2 stoke engines. Any pit bike/dirt bike that has had engine modification from Orion Powersports will be subject to a 30 day warranty on the motor, one (1) year structural warranty and/or lifetime frame warranty as it applies to that model (see models that include the lifetime frame warranty below).
All New SSR Electric Bicycles:
- 24 Months Limited Frame Warranty (Parts Only)
- 12 Months Limited Components Warranty (Parts Only)
- 12 Months Limited Battery Warranty
(Please refer to SSR Electric Bicycles Factory Limited Warranty Guide for details)
The following models have a "lifetime warranty" against manufacturers defects on the frame itself, not related to suspension: OPBS XG. Warranty not available or implied on modified or upgraded motors or parts.
DURING THE PERIOD OF WARRANTY Orion Powersports will free of charge, replace any OEM part adjudged defective by Orion Powersports due to faulty workmanship or material from the factory. Parts used in warranty repairs will be warranted for the balance of the product’s warranty period. All parts replaced under warranty become property of Orion Powersports. Replacement part(s) are on a trade basis only and customer is responsible for shipping original, damaged part(s) & new parts to and from our location. If warranty is approved, we DO NOT ship out replacement parts until original, damaged part(s) is received. If warranty is denied, customer is responsible for all shipping charges incurred to return those parts if requested back by customer.
GENERAL EXCLUSIONS from this warranty shall include any failures caused by:
SPECIFIC EXCLUSIONS from this warranty shall include parts replaced due to normal wear or routine maintenance; such as spark plugs, oil, oil filter, air filter, cables, bolt on accessories, hoses, clutches or clutch related components, piston, cylinder, nuts, bolts, shocks, forks, brake shoes, batteries, sprockets, chains, belts, tires, spokes, tubes, etc.
THE CUSTOMER’S RESPONSIBILITY under this warranty shall be to:
All bike warranties are transferable. They must be transferred during the original warranty period from Orion Powersports. Warranties cannot be transferred after the expiration of the original warranty.
Please contact us to transfer a warranty.
ORION POWERSPORTS MAKES NO OTHER WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEED THE OBLIGATIONS AND TIME LIMITS STATED IN THIS WARRANTY ARE HEREBY DISCLAIMED BY ORION PIT BIKE SALES AND EXCLUDED FROM THIS WARRANTY. LEMON LAW PROTECTION IS ALSO AVAILABLE TO TEXAS RESIDENTS ONLY. DETAILS HERE:
We recommend you find a local motorcycle mechanic for service on your bike. We have even found that a lot of lawn equipment mechanics can fix things on our bikes because they have similar 4 stroke motors. If you are having problems finding a mechanic, email us and we will try to help you as much as possible. We also provide free phone tech support during normal business hours. You can also refer to our tech support section.
Return/Refund of a bike order: If you are not completely satisfied with your pit bike purchase you can return it and we will refund you the purchase price minus a 25% restock fee. Returns are not allowed on units that have been taken off the pallet, uncrated, assembled by the customer or engine started. There are no returns of bikes that have been Pro Prepped or Modified in any way, either by Orion or the customer. You have ten (10) days to return the bike for a refund. We will not accept any bike return after ten (10) days.
Return/Refund of a part order: If you are not completely satisfied with your part purchase or your part is defective from the manufacturer, you can return it and we will refund you the purchase price minus a 25% restock fee and our shipping cost if order was over $100. You have thirty (30) days to return parts. We will not accept part returns after thirty (30) days. After (30) days, Orion Powersports has the discretion to either give a store credit for or reject the return all together. Parts must be in new, unused and resellable condition. We are not responsible for any parts not fitting your particular model. We have and reserve the right to refuse a part return if you ordered the wrong parts. NO RETURNS on OEM parts unless you purchased your bike directly from us. There is no returns on special order, custom parts, electronic parts, motors or tubes. All returns have to be pre authorized before you return them. Packages that are received without an authorization will not be accepted by Orion Powersports.
Product must be in original packaging, un-used, brand new condition and must be resalable. We do not accept returns because of color availability or model upgrades (bike models/colors are subject to change). We try our best to accomodate colors but do not guarentee color choice. If you do not pick a backup color choice where applicable, we will pick one for you based on inventory. We do not accept returns on pro prepped or custom bikes. Any damage incurred during shipping or otherwise, the product back, will be your responsibility. We do not refund or exchange due to shipping damages. All shipments are insured and will be covered if damaged. If you refuse delivery of any items after they ship you will be responsible for all shipping cost associated with the return shipping of your product. There are no refunds for any cost associated with labor or service charges. Refunds due to return could also be subject to any special/abnormal fees associated with shipping if applicable. (i.e. lift gate service, inside delivery, etc.). We do not return bikes for any state licensing issue. Please check with your DMV on licensing issues as we are not responsible for your states licensing.
If you need to return an item please contact us and we can also assist you in shipping the product back and discounted shipping costs.
OUR COMMITMENT TO YOU IS THAT YOU WILL BE TAKEN CARE OF AND HAVE A GREAT ONLINE EXPERIENCE!
Copyright, Orion Powersports / Orion Pit Bike Sales, TM